What happens when a payment fails from Ezypay

what happens when a payment fails from ezypayFailed payments suck. It means that your cash flow will be temporarily put on hold, you have to waste time and even more energy chasing up the payments and also find out what went wrong. It means calling customers and calling the bank in order to get the payment that you are owed.

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However, they don’t have to be that bad when you have Ezypay on your side. See, you can adjust failed payment settings on Ezypay so you can manage what happens when a payment fails. However, have you ever wanted to know what exactly goes down? We break down our failed payment process for you so you know exactly what happens when a payment fails from Ezypay.

Depending on your settings, one of the following options can occur:

  • Rebill
  • Continue billing
  • Stop billing immediately

 

Why do payments fail?

There are many reasons why a payment would fail. Here are some scenarios on what happens when a payment fails from Ezypay and possible actions that you should take.

Billing issue message What it means
Failed billing due to insufficient funds. Ezypay automatically rebills. Ezypay is notified by the bank that the customer did not have the sufficient funds at the time of the debit. What happens when a payment fails from Ezypay due to this reason is Ezypay attempts to rebill them to collect the failed debit. You may see a slight change in the regular debit schedule in order for the rebill to be processed.
Failed billing due to insufficient funds. Continue billing. The bank has notified Ezypay that the customer had insufficient funds in their account to pay for the amount stated in the debit on the day it was processed. Ezypay will continue to bill the customer’s next debit. However, you should attempt to resolve the failed debit.
Failed billing due to insufficient funds. Stopped billing due to too many failed payments. The bank has notified Ezypay that the customer did not have enough funds in their account to pay for the amount stated in the debit on the day it was processed. What happens when a payment failed from Ezypay when they have reached the maximum number of attempts to collect payment from the customer is Ezypay stops billing the customer. Before billing can continue for the customer, you need to resolve outstanding debits.
Failed billing due to invalid payment details. Ezypay stops billing. Ezypay is notified by the bank that the bank account or credit card details of the customer is incorrect. Ezypay has stopped billing the customer. You need to resolve outstanding debits and change the customer’s payment details before billing can continue for the customer.
Failed billing due to withdrawn debit authority. The bank has notified Ezypay that the customer withdrew the authority for Ezypay to debit their bank account. You should attempt to resolve the outstanding debits. To recommence debits, the customer will need to reinstate authority by contacting Ezypay Customer Support or providing you alternative account details.
Payment details set to invalid by Ezypay. Ezypay stops billing. Ezypay is unable to process the debit due to the incorrect bank account or credit card details. Ezypay has stopped billing the customer. You need to resolve the outstanding debits and change the customer’s payment details before billing can continue for the customer.
Withdrawn debit authority by Ezypay. Stopped billing. The customer has informed Ezypay to withdraw the authority to debit their bank account. You should attempt to recover outstanding payments, if any. To recommence debits, the customer will need to reinstate authority by contacting Ezypay Customer Support or providing you alternative account details.

First option: Rebill your customers

This is what happens when a payment fails from Ezypay and you have your settings set to rebill.

what happens when a payment fails from ezypay

Second option: Continue billing, even after failed payment occurs

This is what happens when a payment fails from Ezypay and you have your settings set on continue billing

what happens when a payment fails from ezypay

Third option: Stop billing

This is what happens when a payment fails from Ezypay and you have your settings set on stop billing

what happens when a payment fails from ezypay

Read: How to avoid failed payments 101

Now that you know what happens when a payment fails from Ezypay, you can be sure that we take it upon ourselves to help your business get that payment that you are owed as fast as possible, with minimal time and money lost. You can be confident when you’re with Ezypay because, after all, we don’t have a 99.5% collection rate for nothing! If you would like more information on what happens when a payment fails from Ezypay, please visit our online help centre, or contact us and one of our friendly team members will be happy to help.

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