Yong Su-Lyn, our instructional designer, has created an overview of the failed payment process. Lucky for you if you use iconnect360 with Ezypay billing integrated into the software the failed payment follow up can occur automatically.
Example of a follow up on a failed payment process
Steve has a failed payment on the 28/02/2014. The rebill takes place on 03/03/2014. The member bears the failed payment fee, which you can choose to reallocate to be borne by you if the rebill has not been processed yet.
The failed payment process depends on the type of failed payment option that you (as principal) has chosen for your account. Only one of the following can happen.
- Continue billing
- Stop billing
Click here to see how the failed payment process works for iconnect360.
Click here to see how the failed payment process works for Ezypay.