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General notes


The purpose of the settlement report is to reconcile funds received into the business bank account; consider it a statement.

  • The settlement report is a transactional report generated from the Ezypay billing system.
  • The settlement report is a statement that lists transactions for the specified collection period
  • A transaction is defined as any type of procedure listed in the Revenue or Deduction sections.
  • A customer must have a minimum of one transaction in the collection period for the transaction to appear in the settlement report.

 

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Total Revenue

All the transaction types that affect the amount of revenue you will make, e.g. debits and failed payments; it is a sum of all the items listed on the Total Revenue Summary page.

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All the transaction types that affect the amount of revenue you will make, e.g. debits and failed payments; it is a sum of all the items listed on the Total Revenue Summary page.

 

General content


One Ezypay account can meet all the needs of various users. For instance, a Level 1 business level user can add customers and resolve outstanding debits but has no access to the reporting function, whereas a business administrator has full access to all functions and reports for that business site only. An organisation admin has overall access, including entry to the Ezypay developer centre. Control all financial decisions for each of your business sites from a single, powerful admin panel.

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Switch from one site to another with just one click and distribute the permission settings for each user according to business location and organisation or business level. Ezypay’s reporting feature includes the Organisation Distribution Report which aggregates distribution fees collected from multiple sites and income sources into a single interface. Alternatively, other reports are available so users can drill down and see how individual sites are performing.

 

Descriptions


Revenue Descriptions

Introduction sentence to what information I am looking at in the table

Debits

The total value of the customer’s transaction processed by direct debit.

Rebill Debits

The total value of the customer’s rebill amount processed by direct debit; inclusive of Ezypay fees.

Recovered Payments

Payments for failed payments collected by Ezypay.

Advanced Payments

Payment received for an upcoming debit by Ezypay.

Failed Debits

Debits that have been rejected. Note: they could be from a previous collection period.

Failed Rebill Debits

Rebill debits that have been rejected. Note: they could be from a previous collection period.

Refunds

Previously paid amounts given back to the customer using a direct credit.

Settlement Adjustments

Used for any scenario that is not covered by a specific transaction type already listed. The details of this adjustment will be provided to ensure you understand what it is for.

 

Here are some examples


What you might see on the report for different customer billing scenarios:

  1. A customer appears with multiple debits.

    Depending on your settlement frequency, a customer may have more than one direct debit in the collection period, e.g. if your business has a monthly settlement and a weekly paying customer, this customer could appear up to five times in one settlement report.

  2. Customers were billed but no report was generated.

    If your business has a negative balance (there are more deductions than revenue), this balance will be carried forward to the next settlement run. No settlement report is generated because the purpose of this report is a statement to reconcile funds received (you haven’t received funds into your account therefore we cannot produce a report to reconcile). Please contact the customer service team for more information.

  3. The number of customers billed by Ezypay in the collection period was less than what you were expecting.

    The total number of customers you have at your business is not a direct reflection of the number of customers Ezypay will debit in the specified collection period. There are a number of reasons why Ezypay does not bill an active customer in your database. They include:

 

  1. The settlement report is a transactional report generated from the Ezypay billing system.

  2. The settlement report is a statement that lists transactions for the specified collection period

  3. A transaction is defined as any type of procedure listed in the Revenue or Deduction sections.

  4. A customer must have a minimum of one transaction in the collection period for the transaction to appear in the settlement report.

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