The ultimate guide to subscription services
Ezypay is a recurring customer payment collection platform that instantly enables fast growing businesses to accept and manage recurring payments. Multiple sites, multiple currencies.
Start by enabling the Customer Online Signup form and optimise it for your brand.
To ensure your customers are debited correctly, we advise you to follow the processing times below.
How do I access my Ezypay account?
To access your Ezypay account, please go to https://portal.ezypay.com/login. The login credentials have been sent to you in a separate email.
The Ezypay secure site allows you to:
- Add new customers
- Update customer details or payment schedules
- Set up payment plans
- Set up the Customer Online Signup features
- Access reports
What if I can't login to my account?
Check the date of the email with your login credentials. If it's been more than 7 days since you received it, the temporary password will have expired. In this case, please contact us directly.
How quickly will I receive the money after it has been collected from my customers?
This depends on your chosen settlement cycle (i.e. weekly or monthly). Weekly settlements are collected from Monday to Friday and funds are transferred into your business account on the following Wednesday.
If you prefer to have collected funds transferred on a monthly basis, monthly settlements collected throughout the month will be transferred into your account after 3 business days the following month.
Will the business or its customers be contracted to Ezypay for a minimum term?
Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.
Will a customer be notified if their payment fails?
Yes, when a payment has failed Ezypay will notify your customer of this and provide 2 payment recovery options to resolve the payment issue if you have subscribed to this service. Customers can either pay online via the link provided in the email or by calling our customer support team.
Can a customer update their payment details online?
Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.
What reports do Ezypay offer?
Ezypay provides 3 real-time reports which you are able to run anytime on our basic platform offering. Reports include the Settlement Report, Transaction Details Report & Outstanding Collections Report (including failed payments) Report.
Is customer information secure?
Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.