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Ezypay Getting Started Subscription Payments

Let's get started.

SIGN IN

Follow these 3 easy steps to unlock the power of recurring payments.

1. 

Customise Ezypay with your brand logo

Start by enabling the Customer Online Signup form and optimise it for your brand.

  • Make your way to the View Profile from the Dashboard 
  • Click on Edit against the Business Name
  • Upload your brand logo
Ezypay Customise Customer Sign Up
Ezypay Create Payment Plans

2.

Create your payment plans

Create payment plans for your subscription packages. 

  • Head to the Plans tab and click on the plus (+) icon
  • Fill in the fields to create a payment plan of your choice
  • Ensure you click Yes to make the plan available for Customer Online Signup
  • Confirm the payment plan
  • Your Online Signup form for this plan will now be live! Simply copy the URL link into your address bar to see how it looks. 

Learn more about how to set up your payment plans

3.

Sign up your customers

Direct your customers to the Online Signup form, or add them into the Ezypay platform manually.

  • Insert the Online Signup URL link into promotional emails, social media platforms or your website so your customers can sign up to your recurring payment plans
  • Alternatively, you can add your customers into the platform manually. You can then either subscribe them to a payment plan or start billing without a subscription.
  • That's it! Your customers are set up for automatic recurring payment collection 

Learn more about how to manage your customers

Ezypay Sign Up Customers
Ezypay Important Information

Important information

To ensure your customers are debited correctly, we advise you to follow the processing times below.

  • New customers can be billed immediately with card and bank payments, subject to cut-off time.
  • Changes to pending customer payments must be made at least one (1) business day prior to the debit
  • Changes to your Ezypay account must be communicated via email. Please allow two (2) business days for the changes to take effect

Read our Help Guide  Read Now

Your questions answered

Do you have a question about your Ezypay account? We’re here to help.
Browse through the most common FAQ below or contact us directly to ask your own question.

How do I access my Ezypay account?

To access your Ezypay account, please go to https://portal.ezypay.com/login. The login credentials have been sent to you in a separate email.

The Ezypay secure site allows you to:

-  Add new customers
-  Update customer details or payment schedules
-  Set up payment plans
-  Set up the Customer Online Signup features
-  Access reports

What if I can't login to my account?

Check the date of the email with your login credentials. If it's been more than 7 days since you received it, the temporary password will have expired. In this case, please  contact us directly.

How quickly will I receive the money after it has been collected from my customers?

This depends on your chosen settlement cycle (i.e. weekly or monthly). Weekly settlements are collected from Monday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly settlements collected throughout the month will be transferred into your account after 3 business days the following month.

Will the business or its customers be contracted to Ezypay for a minimum term?

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Will a customer be notified if their payment fails?

Yes, when a payment has failed Ezypay will notify your customer of this and provide 2 payment recovery options to resolve the payment issue if you have subscribed to this service. Customers can either pay online via the link provided in the email or by calling our customer support team.

Can a customer update their payment details online?

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

What reports do Ezypay offer?

Ezypay provides 3 real-time reports which you are able to run anytime on our basic platform offering. Reports include the Settlement Report, Transaction Details Report & Outstanding Collections Report (including failed payments) Report.

 

Is customer information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

Ezypay customer support is available from 8am to 6pm from Monday to Friday (GMT+10). However, the Ezypay secure site is accessible 24/7 around the world.

Need a helping hand?

Contact Us

 

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