PromptPay x Ezypay

Accept PromptPay in Thailand

Offer a trusted local payment experience in Thailand with PromptPay powered by Ezypay. Submit your details to get started.

Start offering PromptPay now

A woman holds a smartphone showing PromptPay app while standing at a front desk, ready to assist visitor.

Why PromptPay?

PromptPay is Thailand’s national real-time payment system and one of the country’s most trusted digital payment methods. Customers use PromptPay for everyday payments because it is fast, simple and secure - making it an essential option for businesses expanding into the market or established businesses looking for a better payment method to offer their customers.

Two women smiling as they look at a laptop. One wears glasses and a striped sweater, the other a hijab. The setting is a modern, stylish room.

Key reasons to choose PromptPay

PromptPay helps reduce payment friction by offering a familiar local payment method in Thailand.

Improve conversion

More customers complete payments with a trusted local method.

Reduced chargebacks

Every PromptPay transaction is authorised by end customers, helping reduce the risk of disputes and chargebacks.

Real-time confirmation

Know when a payment is confirmed, instantly.

Supports one-off payments

Perfect for once-off invoices, manual retries and customer-initiated payments.

Consolidated reporting

Manage all your payments in one system for simpler reconciliation.

Your PromptPay questions - answered

For more detailed information about PromptPay and the integration with Ezypay, you can read the full list of PromptPay FAQs.

Who can use PromptPay?

PromptPay is available only to Ezypay-powered businesses operating in Thailand.

Can I use PromptPay without a software partner?

No. Your business must use an Ezypay software partner who has PromptPay enabled.

Is PromptPay suitable for subscriptions or recurring billing?

No. PromptPay supports one‑off, customer‑initiated payments only.
It can’t be used for automated recurring or subscription billing.

Can I use PromptPay to retry a failed subscription payment?

Yes, as a manual, one‑off retry for a failed invoice.

PromptPay doesn’t store payment details, so you cannot automate future payments with PromptPay.

Can PromptPay be set as a customer’s primary payment method?

No. PromptPay can’t be set as a customer’s primary method.

How long is a PromptPay QR code valid?

By default, each QR code expires 7 days after the invoice date.

What happens when a QR code expires?

If the customer doesn’t pay within 7 days:

The invoice moves to Past Due
Reason shown: Expired QR

Can I cancel a PromptPay QR code?

Yes. You can cancel a payment request any time before it expires.

When cancelled:

The invoice moves to Unpaid
Reason shown: Cancelled QR

What if a customer scans the QR code but the payment fails?

It becomes invalid immediately after a successful payment.

Are failed payment fees charged for PromptPay?

No. Failed payment fees do not apply to PromptPay.

Expired or cancelled QR codes:

Aren’t treated as failed payments
Don’t trigger failed payment fees
Don’t trigger auto‑rebill

Do load fees still apply?

Yes. Load fees apply as usual - including when a customer’s first successful payment is made via PromptPay.

Do unsuccessful PromptPay attempts appear in reports?

No. Only completed PromptPay payments appear in settlement and payment reports.

Expired or cancelled QR codes:

Don’t appear in settlement reports
Aren’t counted as failed transactions

Because unsuccessful attempts aren’t logged, PromptPay reports may show 100% successful collection.

Can payment dates differ from invoice dates?

Yes. Customers have up to 7 days to pay, so:

The payment date may differ from the invoice date
The payment date may differ from the transaction creation date

Can PromptPay payments be refunded in Ezypay?

No. PromptPay doesn’t support refunds.
Any refund attempts in the system will be rejected.

Are chargebacks or disputes possible?

No. Chargebacks and disputes aren’t supported for PromptPay payments.

What happens to fees if a refund is attempted?

Because PromptPay refunds are blocked:

No refund fee(s) can be applied
Customer‑paid fees can’t be refunded, including:
- PromptPay transaction fees
- Original card transaction fees
- Load fees
- Failed payment fees (if applied earlier)

How should businesses handle refunds?

Please refund any required customers off platform.

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