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How to use Ezypay Tap to Pay on iPhone

For businesses in Australia using Ezypay through a software provider

Enjoy a frictionless payment experience with Ezypay Tap to Pay. Follow these simple steps to get set up and start collecting payments with your compatible smartphone. 

See Partner Software Providers

One this page, we cover:

 

Step-by-Step guide

Step 1. Download the app

To get started, download Ezypay Tap to Pay on your device: 

  • Go to the Apple App Store.
  • Search for “Ezypay Tap to Pay”.  
  • Download and install on your phone.  

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Step 2. Register your iPhone

  • When you open Ezypay Tap to Pay for the first time, you’ll be prompted to activate your account.  
  • Tap Setup Tap to Pay on iPhone. 
  • You will see your unique Registration ID. Follow the on-screen instructions to copy and paste your Registration ID and share it with your software provider via their application portal.  
  • Each software provider offers a different way to share this ID – please refer to your software provider’s FAQ section or contact their support team.  
  • Tap continue. 

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Step 3. Activate your iPhone

  • Once you have shared your Registration ID with your software provider, you will be given a 6-digit code. This is your unique Activation Code.  
  • Follow the on-screen instructions to enter your Activation Code and tap continue. Please note the activation code will only be valid for 24 hours, or you will be required to restart the activation process.  
  • If your code is invalid, Ezypay Tap to Pay will display a message and prompt you to re-enter the correct code.  
  • Tap ‘Allow’ notifications when prompted. If you select ‘Don’t allow’ notifications, you will be unable to accept payments. 
  • Once you’ve entered the correct code, you’ll be ready to start collecting payments.  
  • Initiate the payment transaction with your software provider.  

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Step 4. Accepting a payment:

When ready, Ezypay Tap to Pay will display a message ‘Ready for payment’. This means you can start accepting contactless payments. We’ve provided an example below: 

  • Your customer wants to make a contactless payment. First you must create an invoice within your software providers portal.  
  • Each software provider offers a different way to initiate a payment – please refer to your software provider’s FAQ section or contact their support team. 
  • Once you’ve created an invoice and pushed it to your Ezypay Tap to Pay device, open the app to initiate the payment.  
  • The app will ask your customer to tap their card. If required, they may be prompted to enter a PIN.  
  • You’ll see a ‘Payment Successful’ message when the payment is complete. 

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Common errors:

Error: No terminal device found 
 If you see this message, it means your device isn’t connecting properly. Please contact Ezypay Support for help. 
 Tip: You may be prompted to re-enter your activation code. 

Passcode required 
You’ll need to set up a passcode (such as Passcode, Face ID, or Touch ID). Go to your iPhone’s Settings and enable one before continuing. 

Payment failed: Insufficient funds 
The payment couldn’t be processed because there aren’t enough funds in your customer's account. Please ask your customer to check their account balance and try again. 

Payment request timed out 
If your payment request took too long (more than 2 minutes), it will expire. Simply create a new payment request to continue. 

Your questions answered

Do you have a question about Ezypay Tap to Pay? We’re here to help. Browse through the most common FAQ or contact us directly to ask your own question.

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Where do I get the Ezypay Tap to Pay app?

Search “Ezypay Tap to Pay” in the Apple App Store.

Do I need to use a software provider?
Yes. This app only works if your business uses a software system that’s integrated with Ezypay. 
What is the activation code, and where do I find it?

You’ll see it on your Ezypay Tap to Pay app when you first open the app. 

What if the activation code doesn’t work?
Re-enter the code carefully, ensuring you have entered all the numbers correctly. If you’re still having trouble, contact your software provider. 
Will I see the payment confirmation in my system?
Yes, payment confirmations appear in your software instantly once a payment goes through. 
Is this app available outside Australia?
No, it is currently only available in Australia. 
Do I need to sign up with Ezypay separately?
No. Your software provider will help you get set up with Ezypay during onboarding. 
How do I know that my device is compatible with Tap to Pay?

Refer to the following links for device requirements: iOS / Apple requirements

What happens if I download the app but I'm not using a software provider?
If your business is not registered with Ezypay through an approved software partner, you won’t be able to log in. Please contact your software provider to check if they support Ezypay Tap to Pay. 
What payment methods are supported by Tap to Pay?
Ezypay Tap to Pay supports all forms of contactless payments, including debit and credit cards (MasterCard & Visa), as well as digital wallets like Apple Pay and Google Pay. 
Why aren’t I seeing notifications for pending payments? Why aren’t my payments working as intended?
If you've pushed an invoice to Ezypay Tap to Pay, but haven’t received a notification, please check your device settings. Notifications may be turned off. Notifications are required to be set to ‘enabled’ to allow Ezypay Tap to Pay to work. To ensure you receive real-time updates, go to your device settings, find the Ezypay Tap to Pay app and accept notifications. 
Where do I find my activation code? Where do I enter my device ID?
Each software provider is different. Please refer to your software provider’s FAQ section or contact their support team. 
How secure is Ezypay Tap to Pay?
Ezypay Tap to Pay is a certified Level 1 PCI DSS-compliant payment processing solution. This means customer data is kept safe and secure, and payments are processed using the most up-to-date security available. 
Do I need the internet to process payments?
Yes. You need the internet to collect payments. 
My payment has failed. Why?
Payments can fail for a number of reasons. Your customer may have insufficient funds to make the payment, they may have entered their PIN incorrectly , or there might be a technical reason, such as network downtime. Please attempt the payment again. 
How long does payment processing take?
Card and digital wallet payments are often processed instantly; however, the funds may take up to 3 business days to appear in your account after settlement. 
What’s the maximum value you can collect with Ezypay Tap to Pay?
Ezypay Tap to Pay can collect payments up to $1500 AUD. 
What happens if I don’t tap my card right away?
If you don’t tap your card within 2 minutes of the payment screen appearing, the transaction will time out and fail. You’ll need to restart the payment process to complete the transaction. 
How do I issue a receipt for a Tap to Pay transaction?
Receipts are generated and issued through your software provider’s system. Ezypay Tap to Pay does not print or send receipts directly. 
Why doesn’t my activation code work?
Please note that the activation code will only be valid for 24 hours, or you will be required to restart the registration process.