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The perfect subscription payment solution for small to large enterprises.

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Free to get started

No upfront cost to use Ezypay products and services. Simply apply online and activate your account to begin exploring the potential for your business. Managing and automating recurring direct debit payments has never been easier and more cost-effective.

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No business or merchant bank account required

You don't need to obtain a business or merchant bank account to start accepting direct debit and credit card payments with Ezypay. We have developed strong relationships with local issuing and acquiring banks and financial institutions in all the 9 countries we currently bill in so that you don't have to.

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Automated and easy to use

Save time and money with automated subscription billing. Easily create bespoke payment plans for your business by setting direct debit instructions such as frequency of payments, amounts to be collected and payment methods. No more manually managing payment collections and processing. Automate through Ezypay, and we'll manage it for you.

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Increase cash flow and retention

Maximise revenue and get paid faster with online payments. Ezypay has a proven track record of collecting over 50% of failed payments that do not succeed during the first try. We automatically notify and rebill your customers and provide them multiple payment options to resolve their payment.

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Security & compliance

Our cloud platform is PCI DSS (Payment Card Industry Data Security Standard) accredited and is compliant with the relevant Australian and local country’s banking rules and regulations. Ensure all your customer debit and credit card handling, billing and payment processing are achieved at the highest level of security. Make compliance our job, not yours.

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What we offer

Ezypay is a cloud based subscription payment platform. Manage recurring direct debit payments across multiple sites, multiple payment methods and multiple currencies. We’ve got all the direct debit features you need.

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Ezypay pricing plans

Simple pricing plans

All our pricing plans include multi-site management under one account, ability to collect payments across different countries for cross border and multi-currency settlements (e.g. sell in NZD but collect in AUD), online payment plans for online sales and recovery options to collect failed payments.

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6 Steps Towards Creating Subscription Success

Download your free six-step eBook here!

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We're here to help

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Your questions answered

Do you have a question about your Ezypay account? We’re here to help.
Browse through the most common FAQ below or contact us directly to ask your own question.

Can direct debits be set up as per the customers' preference (i.e. collect weekly, fortnightly or monthly)?

 

Yes, you have the flexibility to alter payment plans to meet your customers' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Are there transaction fees for direct debit and credit cards?

 

Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the business or customer.

Is there a fee to load customers into Ezypay?

 

Yes, there is a once-off load fee per customer that can be charged to either the customer or business.

What are the sign up cost/monthly fees?

 

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the customer load fee when a customer signs up to your business (once-off fee), transaction fee and failed payment fee.

Can a customer sign themselves up to a payment plan?

 

Customers will not have access to the Ezypay portal but they can sign up to your payment plans online. A URL link is provided for each payment plan which you can share with customers through email/ website etc.

How quickly will I receive the money after it has been collected from my customers?

 

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Monday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month. 

Is there a minimum amount of transactions that I have to meet each month?

 

No. There is no minimum transactional amount or value that your business must reach each month.

Will the business or its customers be contracted to Ezypay for a minimum term?

 

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Will a customer be notified if their payment fails?

 

Yes, when a payment has failed Ezypay will notify your customer of this and provide 2 payment recovery options to resolve the payment issue. Customers can either pay online via the Ezypay online payment portal or by calling our customer service team.

What happens if a customer does not pay after their initial payment has failed?

 

Ezypay offers an auto ‘rebill’ option, where we will attempt to collect the payment again from the customer. The rebill option can be customised according to your business’ needs. For each failed payment, you also have the options to change the amount to be collected, change the rebill date, write off, or add the outstanding failed amount to the next payment to be collected.

Can a customer update their payment details online?

 

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

Does Ezypay charge a failed payment fee? (i.e. due to insufficient funds or when the credit card has been overcharged etc.)

 

Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.

What reports do Ezypay offer?

 

Ezypay provides 8 real-time reports which you are able to run anytime on our basic platform offering. Reports include the Distribution Report, Transaction Details Report, Outstanding Failed Payment Report, Distribution Tax Report, Customer List Report, Invalid Customer Details Report and Change Event Report.

A 9th report, the Trend Analysis Report, can easily be provided as an additional service. This powerful report enables you to track your business’ progress on a month-to-month basis. It captures trends in  customer billing, transaction value and failed payments value and volumes.

How do I download the customer list for my business?

 

Your Customer List Report is located under the REPORTS tab on our secure site. You can generate the report 
in real time and export the data in popular formats, including PDF, CSV and Excel.

Is customer information secure?

 

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

 

Ezypay customer service is available from 8am to 6pm on Monday to Friday (GMT+10). However, the Ezypay secure site is accessible online 24/7, worldwide.

Can I see a demonstration of Ezypay's recurring payment solution?

 

Yes, you can book an Ezypay demo online, today! During this one-on-one demonstration session, our Recurring Payments Specialist will discuss your needs, answer any questions you may have, provide recommendations and help you get ready for automated subscription billing.

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