Yes, you have the flexibility to alter payment plans to meet your customers' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the business or customer.

Yes, there is a once-off load fee per customer that can be charged to either the customer or business.

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the customer load fee when a customer signs up to your business (once-off fee), transaction fee and failed payment fee.

Customers will not have access to the Ezypay portal but they can sign up to your payment plans online. A URL link is provided for each payment plan which you can share with customers through email/ website etc.

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Monday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month. 

No. There is no minimum transactional amount or value that your business must reach each month.

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Ezypay offers an auto ‘rebill’ option, where we will attempt to collect the payment again from the customer. The rebill option can be customised according to your business’s needs. For each failed payment, you also have the options to change the amount to be collected, change the rebill date, write off, or add the outstanding failed amount to the next payment to be collected.

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

Ezypay customer service is available from 8am to 6pm on Monday to Friday (GMT+10). However, the Ezypay secure site is accessible online 24/7, worldwide.