Seamless payment collection for Gymdesk users

Gymdesk equips your health and fitness business with a robust set of member management tools, designed to streamline your operations and enhance member engagement as you scale.

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Ezypay x Gymdesk

Effortless payment processing

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Maximise revenue

Maximise your business revenue-generating potential and improve your cash flow with Ezypay’s industry-leading payment collection and processing solutions. Harness Ezypay’s failed payment handling technology to ensure your members stay on top of their payments. 

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Payment methods

Expand your company’s service offering and start collecting online debit and credit card payments via Visa, MasterCard, American Express and PayTo (payments vary by region). Increase revenue and cater to your customers by supporting multiple payment types and methods.

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Relationship payments experts

Fitness Force users can enjoy the flexibility of collecting one-off and recurring (card-on-file) transactions using the same payment information collected from customers during the onboarding process. 

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Safe and secure

Make compliance our job, not yours. Our cloud platform is accredited by PCI DSS (Payment Card Industry Data Security Standard)  and is compliant with the relevant Australian and international banking rules and regulations. Ensure all your members' billing and payment processing is achieved at the highest level of security with Ezypay.

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Seamless sign-up process

Onboard new members in minutes using Gymdesk and Ezypay’s flexible sign-up flows. Securely collect sensitive information and payment data.

Your questions answered

Do you have a question about setting up an Ezypay account? We’re here to help. Browse through the most common FAQ or contact us directly to ask your own question.

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Can direct debits be set up as per the members' preference (i.e. collect weekly, fortnightly or monthly)?

Yes, you have the flexibility to alter payment plans to meet your members' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Are there transaction fees for direct debit and credit cards?

Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the business or the member.

Is there a fee to load members into Ezypay?

Yes, there is a once-off load fee per customer that can be charged to either the member or business.

What are the sign up cost/monthly fees?

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the member load fee when a member signs up to your business (once-off fee), transaction fee and failed payment fee.

Can a member sign themselves up to a payment plan?

Members can sign up to your payment plans online at anytime. Our online sign-up form is embedded into the Hapana customer application form.

How quickly will I receive the money after it has been collected from my members?

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Saturday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month.

Will the business or its members be contracted to Ezypay for a minimum term?

Your members will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

What happens if a member does not pay after their initial payment has failed?

When a payment fails we will continue to bill your member according to their payment plan details. You will be able to use the Hapana interface to manually retry a failed payment to attempt payment collection again from the member.

Can a member update their payment details online?

Members will need to get in touch with your business directly to update their payment details and make changes to their payment plans.

What reports do Ezypay offer?

Ezypay will regularly send a settlement report to the email addresses provided in the Ezypay application. This report can also be accessed from the Hapana interface and will detail all of the funds that have been settled into your business account over a specific period.

Is member information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and member details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

Ezypay customer service is available from 7am to 7pm on Monday to Friday (GMT+10).