Seamless payment collection for Infocare users

As an award winning payments solution, Ezypay is proud to offer a secure, paperless solution to collect recurring bank direct debit, debit card and credit card payments.

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Ezypay x Infocare

Effortless payment processing

Improve collection rates and cash flow

Maximise cash flow and get paid faster with regular, on-time and automated online parent payments. Ezypay has a proven track record of collecting over 50% of failed payments that do not succeed during the first try. We automatically notify and rebill parents and provide them with multiple payment options to resolve their payment.

Free to get started

There is no upfront cost to use Infocare's payment module, powered by Ezypay. Simply apply online to begin exploring the potential for your centre. Choose to on-charge payment fees to parents to automatically collect payments at no cost to your centre. Managing and automating recurring direct debit payments has never been more cost-effective.

Automated and easy to use

Relieve staff of the manual duties around chasing parents for payment. Easily create bespoke payment plans for your childcare centre by setting direct debit instructions such as frequency of payment and amount to be collected. The platform enables paperless direct debits, as well as automatic failed payment handling, and automatic electronic payment reminders.

Security and compliance

Our cloud platform is PCI DSS (Payment Card Industry Data Security Standard) accredited and is compliant with the relevant Australian and New Zealand banking rules and regulations. Ensure all your parents' debit and credit card handling, billing and payment processing are achieved at the highest level of security. Make compliance our job, not yours.

Start billing straight away

Ezypay has been helping New Zealand businesses to collect payments for over 20 years. Our local New Zealand team will guide you through the set up to ensure your centre gets the most out of the solution, and continue supporting you well into the future if you run into any trouble. It has never been easier to start collecting payments automatically.

Provide payment options

Offer parents payment options. Ezypay accepts bank direct debits, debit card and credit card payments via Visa and MasterCard. Increase revenue and cater to more parents by supporting multiple payment types and methods with Ezypay. Our responsive online forms work across multiple channels and devices.

Ready to get started?

1. Apply to use Infocare's online payment module powered by Ezypay

Press the button below to start your application.

Once submitted, the application can take up to 5 business days to process.

Apply Now

2. Choose your fee schedule

In your application you will be able to decide on your fee schedule.

The fee schedule determines whether the fees are paid by the parent or absorbed by the centre.

3. Upload supporting documents and submit your application

Before you submit your application, you will be required to attach the following documents:
Bank Statement, Proof of Business Address, Business Number/Certification of Incorporation, Proof of Identification
Once these have been attached, you are ready to submit your application.

4. Start using Infocare's online payment module

You will be notified via email when your application has been accepted.

After receiving the email, you will be able to find the Ezypay option in the Infocare system under the accounts tab when viewing a child.

Ezypay Pricing

All pricing plans include multi-site management on one account, cross border settlements which allows you to collect debit across different countries, multi-currency settlement (e.g. sell in NZD but collect in AUD), online payment plans and an online payment gateway to collect failed debits.

Collect payments at no cost to your centre when you on-charge payment fees!

Our fees can be paid by either the centre or passed down to your parents, effectively making it a free service for your business. There is no minimum monthly transaction amount or value you must reach and best of all there is no business set-up fee or monthly fees to keep you going.

Transaction fees	Client charge rate
Bank Direct debit fee	$1.80
MasterCard/Visa Fee	3.00%
Failed payment fee	$5.00
Load fee per child*	$5.00

*Load fee is waived for any existing enrolments being transferred to Ezypay.

Click below to get started with Ezypay

Your questions answered

Do you have a question about setting up an Ezypay account? We’re here to help. Browse through the most common FAQ below or contact us directly to ask your own question.

Contact us

Can direct debits be set up as per the parents' preference (i.e. collect weekly, fortnightly or monthly)?

Yes, you have the flexibility to alter payment plans to meet your parents' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.

Are there transaction fees for direct debit and credit cards?

Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the childcare centre or parent.

Is there a fee to load children into Ezypay?

Yes, there is a once-off load fee per child that can be charged to either the parent or childcare centre.

What are the sign up cost/monthly fees?

Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the child load fee when a parent signs up to your childcare centre (once-off fee), transaction fee and failed payment fee.

Can a parent sign themselves up to a payment plan?

Parents can sign up to your payment plans online. A URL link is provided for each payment plan which you can share with parents through email/ website etc.

How quickly will I receive the money after it has been collected from my parents?

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Saturday to Friday and funds are transferred into your business account on the following Wednesday.

If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month.

Is there a minimum amount of transactions that I have to meet each month?

No. There is no minimum transactional amount or value that your childcare centre must reach each month.

Will the childcare centre or its parents be contracted to Ezypay for a minimum term?

Your parents will not have a contract or minimum term commitment to Ezypay. However, your childcare centre will be contracted to a defined term as per the applicable agreement.

Will a parent be notified if their payment fails?

Yes, when a payment has failed Ezypay will notify your parents of this and provide 2 payment recovery options to resolve the payment issue. Parents can either pay online via the Ezypay online payment portal or by calling our customer service team.

What happens if a parent does not pay after their initial payment has failed?

Ezypay offers an auto ‘rebill’ option, where we will attempt to collect the payment again from the parent. The rebill option can be customised according to your childcare centre's needs. For each failed payment, you also have the options to change the amount to be collected, change the rebill date, write off, or add the outstanding failed amount to the next payment to be collected.

Can a parent update their payment details online?

Parents can get in touch with your childcare centre directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

Does Ezypay charge a failed payment fee? (i.e. due to insufficient funds or when the credit card has been overcharged etc.)

Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.

Is customer information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

What are your customer support hours?

Ezypay customer service is available from 7am to 7pm on Monday to Friday (GMT+10).