Ezypay for Infocare users
Providing flexible payment options for childcare fees
As an award winning payments solution, Ezypay is proud to offer a secure, paperless solution to collect recurring direct debit and credit card payments
Maximise cash flow and get paid faster with regular, on-time and automated online parent payments. Ezypay has a proven track record of collecting over 50% of failed payments that do not succeed during the first try. We automatically notify and rebill parents and provide them with multiple payment options to resolve their payment.
Relieve staff of the manual duties around chasing parents for payment. Easily create bespoke payment plans for your childcare centre by setting direct debit instructions such as frequency of payment and
Our cloud platform is PCI DSS (Payment Card Industry Data Security Standard) accredited and is compliant with the relevant Australian and New Zealand banking rules and regulations. Ensure all your parents' debit and credit card handling, billing and payment processing are achieved at the highest level of security. Make compliance our job, not yours.
Offer parents payment options. Ezypay accepts bank direct debits and credit card payments via Visa and MasterCard. Increase revenue and cater to more parents by supporting multiple payment types and methods with Ezypay. Our responsive online forms work across multiple channels and devices.
Simply fill in the form and our Recurring Payments Specialist will be in touch to discuss your needs and advise on the Ezypay features best suited for your childcare centre. They can also answer any questions you may have to prepare your centre for automated subscription billing.
What customers say about Ezypay“Once it's set up, it's hassle-free for the parents. They don't have to worry about it. The same for us, because it's just automatic from our childcare software management system."
Jan Morgan, Executive Assistant at Barnardos New Zealand
Ezypay payment plans
All pricing plans include multi-site management on one account, cross border settlements which allows you to collect debit across different countries,
multi-currency settlement (e.g. sell in NZD but collect in AUD), online payment plans and an online payment gateway to collect failed debits.
There is no minimum monthly transaction amount or value you must reach and fees can be paid by either the business or passed down to your parents.
Best of all there is no business set-up fee or monthly fees to keep you going.
**Load fee is waived for any existing enrolments being transferred to Ezypay.
Still have questions? We can answer your pricing questions during your FREE consultation with a Recurring Payments Specialist.
Can direct debits be set up as per the parents' preference (i.e. collect weekly, fortnightly or monthly)?
Yes, you have the flexibility to alter payment plans to meet your parents' preferences. Easily set up multiple payment plans with direct debit instructions based on term, quantity or usage.
Are there transaction fees for direct debit and credit cards?
Yes, there are fees for both direct debit and credit card transactions. Fees can be paid by either the childcare centre or parent.
Is there a fee to load children into Ezypay?
Yes, there is a once-off load fee per child that can be charged to either the parent or childcare centre.
What are the sign up cost/monthly fees?
Nothing! Opening an account with Ezypay is completely free and there are no monthly or annual fees on the account. The only fees included are the child load fee when a parent signs up to your childcare centre (once-off fee), transaction fee and failed payment fee.
Can a parent sign themselves up to a payment plan?
Parents can sign up to your payment plans online. A URL link is provided for each payment plan which you can share with parents through email/ website etc.
How quickly will I receive the money after it has been collected from my parents?
This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Monday to Friday and funds are transferred into your business account on the following Wednesday.
If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month.
Is there a minimum amount of transactions that I have to meet each month?
No. There is no minimum transactional amount or value that your childcare centre must reach each month.
Will the childcare centre or its parents be contracted to Ezypay for a minimum term?
Your parents will not have a contract or minimum term commitment to Ezypay. However, your childcare centre will be contracted to a defined term as per the applicable agreement.
Will a parent be notified if their payment fails?
Yes, when a payment has failed Ezypay will notify your parents of this and provide 2 payment recovery options to resolve the payment issue. Parents can either pay online via the Ezypay online payment portal or by calling our customer service team.
What happens if a parent does not pay after their initial payment has failed?
Ezypay offers an auto ‘rebill’ option, where we will attempt to collect the payment again from the parent. The rebill option can be
Can a parent update their payment details online?
Parents can get in touch with your childcare centre directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.
Does Ezypay charge a failed payment fee? (i.e. due to insufficient funds or when the credit card has been overcharged etc.)
Yes. There is a failed payment fee that is charged for every payment that fails. This charge applies to payments that have failed due to insufficient funds, invalid account details, cancelled cards and blocks that have been put on the account.
Is customer information secure?
Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.
What are your customer support hours?
Ezypay customer service is available from 8am to 6pm on Monday to Friday (GMT+10). However, the Ezypay secure site is accessible online 24/7, worldwide.