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Ezypay Getting Started Subscription Payments

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Ezypay Important Information

Important information

To ensure your customers are debited correctly, we advise you to follow the processing times below.

  • New customers must be loaded one (1) business day prior to the first debit
  • Changes to pending customer debits must be made at least one (1) business day prior to the debit
  • Changes to your Ezypay account must be communicated via email. Please allow two (2) business days for the changes to take effect

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Your questions answered

Do you have a question about your Ezypay account? We’re here to help.
Browse through the most common FAQ below or contact us directly to ask your own question.

How do I access my Ezypay account?

To access your Ezypay account, please go to https://hello.ezypay.com. The login credentials have been sent to you in a separate email.

The Ezypay secure site allows you to:

-  Add new customers
-  Update customer details or payment schedules
-  Set up payment plans
-  Set up the Customer Online Signup features
-  Access reports
-  Manage users of your account

What if I can't login to my account?

Check the date of the email with your login credentials. If it's been more than 7 days since you received it, the temporary link will have expired. In this case, please use the Forgot Password function on the login page. 

If you can't login for any other reason, you can use the Forgot Password function or contact us directly. 

How quickly will I receive the money after it has been collected from my customers?

This depends on your chosen distribution cycle (i.e. weekly or monthly). Weekly distributions are collected from Monday to Friday and funds are transferred into your business account on the following Wednesday.


If you prefer to have collected funds transferred on a monthly basis, monthly distributions collected throughout the month will be transferred into your account after 3 business days the following month. 

Will the business or its customers be contracted to Ezypay for a minimum term?

Your customers will not have a contract or minimum term commitment to Ezypay. However, your business will be contracted to a defined term as per the applicable agreement.

Will a customer be notified if their payment fails?

Yes, when a payment has failed Ezypay will notify your customer of this and provide 2 payment recovery options to resolve the payment issue. Customers can either pay online via the Ezypay Online Payment Portal or by calling our customer support team.

Can a customer update their payment details online?

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

What reports do Ezypay offer?

Ezypay provides 8 real-time reports which you are able to run anytime on our basic platform offering. Reports include the Distribution Report, Transaction Details Report, Outstanding Failed Payment Report, Distribution Tax Report, Customer List Report, Invalid Customer Details Report and Change Event Report.


A 9th report, the Trend Analysis Report, can easily be provided as an additional service. This powerful report enables you to track your business’s progress on a month-to-month basis. It captures trends in  customer billing, transaction value and failed payments value and volumes.

Is customer information secure?

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

How do I download the customer list for my business?

Your Customer List Report is located under the REPORTS tab on our secure site. You can generate the report 
in real time and export the data in popular formats, including PDF, CSV and Excel.

What are your customer support hours?

Ezypay customer support is available from 8am to 6pm from Monday to Friday (GMT+10). However, the Ezypay secure site is accessible 24/7 around the world.

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