Direct debit for health & fitness 

Setting up Ezypay for your gym is straightforward:

•    First, the client authorises the collection of your gym's direct debit via completing a form provided by you, online or over the phone.
•    Once this authorisation has been provided for an agreed amount, you can input the details into the Ezypay software if they were provided on paper. 
•    You must notify customers before their first payment is debited.
•    Should the payment amounts change within their selected frequency, you will need to notify the customer each time the latest payment amount differs from the one before. 
•    Once the authorisation has been provided and notification provided to the customer, the direct debit process begins, and funds are transferred into your business account within a few days.
 
Ezypay’s direct debit is an easy, secure, and reliable way of collecting subscription payments directly from your customers’ bank accounts without needing them to approve every transaction.

Your Customer List Report can be found under the REPORTS tab on the secure Ezypay site. You can generate the report in real-time and export the data in popular formats, including PDF, CSV, and Excel. 

There is no sign-up cost when opening an account with Ezypay, and there are no ongoing fees either. The only fees associated with our direct debit payments for gyms are the one-off customer loading fee when you sign a client up to the direct debit, a transaction fee, and a failed payment fee, which can all be passed onto your members. 

Yes, for any payments that aren't completed, the chosen payment method will be charged a flat fee for the failed payment. This charge can be applied to payments that have failed due to insufficient funds, invalid account details, cancelled cards, or other blocks that have been put on the account.

Of course! When you book an Ezypay demo online, a Recurring Payments Specialist will discuss your needs, answer any questions you may have, provide recommendations, and help you get ready for automated subscription billing. Throughout the consultation, we'll review the structure of your gym or healthcare centre and answer your questions about how Ezypay’s direct debit for health and fitness centres can work for your business. Getting you ready for automated subscription billing is our ultimate goal.
 
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Yes, Ezypay's health and fitness direct debit solution allows your clients to select the frequency of payments they prefer. Your clients will be able to choose their frequency through the online sign-up form, and you will be able to adjust it in the Ezypay online portal. Ezypay allows gyms to quickly set up multiple payment plans with direct debit instructions based on term, quantity, or usage.

An automatic notification will be sent to your client if a fee payment fails. They will then be provided with two payment recovery options to resolve the issue: 
 
1. Using the Ezypay online payment portal to complete the payment. 
2. Contact the Ezypay customer service team.
 
Ezypay's direct debit for gyms also features an auto 'rebill' option, where the software will immediately attempt to collect the payment again. Ezypay's rebill option is easily customised to meet the needs of your business and the payment patterns of your members. 
 
For each failed payment, you can then edit the amount to be collected, change the rebill date, write off, or add the outstanding failed amount to the next payment to be collected.

Customers can get in touch with your business directly to update their payment details. They are only able to update their payment details and pay any outstanding amount on the Ezypay Online Payment Portal in the case of a failed payment. Once the payment is rectified, they can opt to save the new payment details for the next debit collection.

Yes! We are PCI compliant – the highest payment security accreditation. Our processes ensure that all sensitive business and customer details, billing, payments and card processing have been handled at the highest level of data security.

Ezypay customer service is available from 7am to 7pm on Monday to Friday (GMT+10). However, the Ezypay secure site is accessible online 24/7, worldwide.